What is the difference between Accident Protection Plans and Accident Protection Cover?
Care Cover Accident Protection Plans are available for new leather and fabric furniture and mattresses at the point of sale in retail outlets across Australia and New Zealand. They are able to be applied to furniture that is being used in both domestic and commercial settings. Accident Protection Cover, on the other hand, is designed to protect existing leather and fabric furniture and car seats (furniture that is already in your care), regardless of age. Accident Protection Cover is only able to be applied to furniture that is used in a domestic environment (ie – non commercial, rental or business purposes).
Where can I buy an Accident Protection Cover?
Care Cover Accident Protection Cover can be purchased by clicking here.
How do I make a claim on my Accident Protection?
You are required to make a claim on accidental damage and stains within 5 days of the accident occuring. In order to make a claim, visit our Make A Claim page and following the instructions. If at any time you require support, please call our Customer Care Team on 1300 453 284 (AU) or 0800 080 039 (NZ).
What furniture can I list under Accident Protection Cover?
Furniture that can be covered includes:
- fabric and leather furniture, including lounges, recliners, ottomans, sofas;
- fabric and leather upholstered dining chairs and bar stools;
- fabric and leather upholstered bed heads; and
- fabric and leather upholstered car seats.
Do I receive any care products with my Accident Protection Cover?
Along with the peace of mind that comes with the Accident Protection, you will receive (included in the cost of the coverage) Care Cover products relevant to the furniture you’re covering. These products are:
- Exclusive to Care Cover
- Specially formulated products also used by our repair professionals
- Australian Made
- Eco Friendly and pH neutral making them safe to use in your house and;
- Manufactured under strict ISO standards.
Used correctly, Care Cover care products will help protect your furniture, helping them look newer, for longer!
What does an Accident Protection Cover include?
The following is an indication only of what is covered under Accident Protection Coverage:
FABRIC
Accidental Stains (including but not limited to):
- beverages and food;
- ballpoint pens, markers and crayons;
- blood and other human bodily fluids;
- acids, bleach and corrosive marks;
- cosmetic products including but not limited to nail polish and lipstick;
- waxes, glues and paint products; and
- chewing gum.
LEATHER, ANILINE
Accidental Stains (including but not limited to):
- beverages and food;
- ballpoint pens, markers and crayons;
- blood and other human bodily fluids;
- acids, bleach and corrosive marks;
- cosmetic products including but not limited to nail polish and lipstick;
- waxes, glues and paint products; and
- chewing gum.
Accidental Damage (including but not limited to):
- scratches;
- rips/tears;
- scuffs; and
- burns.
How much does an Accident Protection Coverage cost?
Accident Protection can be purchased from as little as $5/month, and increases with the number of seats you elect to cover. The beauty of the Accident Protection is that the cost is low, is charged monthly and can be customised to suit the furniture that you most want to protect. Minimum term is 12 months. To understand how little it could cost to protect your furniture, car interior or mattresses, visit the Accident Protection Subscription page to receive an instant quote.
Is there a minimum term for the Accident Protection Coverage?
Yes, the minimum term of cover is 12 months. After the 12 month period, any or all of the furniture under the subscription can be removed. New furniture can be added to your subscription at any time by logging into your account.
Why should I have Accident Protection on my furniture or car interior?
Accident Protection can be purchased from as little as $5/month. A bargain, considering the average repair cost to remove pen, nail polish or oil marks from food from a fabric or leather furniture is $250. Paying to fix just one incident yourself can exceed the cost of almost 4 years’ accident coverage where you will be entitled to ongoing repairs.
House and contents insurance is perfect to protect your house against major damage or incidents, but claiming for a repair on furniture caused by an accident or spill is going to cost you hundreds of dollars (via an excess bill). Accident Protection is not connected to your house insurance – it is cheaper and can be claimed against multiple times each year, without penalty.
Without Care Cover Accident Protection, your furniture is exposed to the risk of damage and stains that can be hugely expensive to repair.
The benefits of Care Cover Accident Protection are extensive, and the flexibility it offers you are second to none:
- Completely customisable coverage – simply cover and pay for the furniture, mattresses or car interiors that you want to protect
- All household leather and fabric furniture, mattresses and leather and fabric car interiors can be covered, regardless of existing condition
- You’re protected against genuine accidents and/or stains that occur to your furniture once coverage starts
- Claims can be made multiple times each year, without penalty
- A massive $500 in repairs/annum is allocated to each furniture piece/set
- Additional pieces of furniture can be added to your coverage at any time
- Coverage can be completed online in a few minutes
- Monthly billing via a simple direct debit ensures affordability
- All claims or queries will be answered by an Australian based customer care team
- An extensive national network of highly trained leather and fabric repair professionals undertake claims quickly and to the highest standards
Does Accident Protection cover stains or damage that already exist on my furniture/car seat?
No. Accident Protection covers accidental damage and stains that occur after your coverage commences. When accidental damage or stains occur, you are required to make a claim to Care Cover within 5 days.
Where can I read the terms and conditions for the Accident Protection Coverage?
The terms and conditions are available to read here.
How safe are Care Cover products to use?
Care Cover recognises the importance of environmental sustainability and using safe products in your home environment. As a result, Care Cover products are water based pH neutral, non-toxic products that are packaged in biodegradable containers.
Can I see the Safety Data Sheets for Care Cover products?
Yes, Safety Data Sheets for all Care Cover products are available here.
Where are Care Cover products made?
Care Cover is proud to be a 100% Australian owned and operated company. We partner with an Australian based factory (also 100% Australian owned and operated), who facilitate the production, bottling and warehousing of Care Cover timber, leather, fabric and specialty care products within Australia.
How do I wash the microfiber cloth from my kit?
The microfibre cloth supplied with Care Cover products is a pH neutral product, designed to apply Care Cover products to your furniture. To prevent solvents that are found in detergents transferring into the fibres of your furniture, the microfibre cloth should simply be rinsed in cold water and hung out to dry after use.
How do I use my Care Cover fabric care products?
All Care Cover products come with detailed instructions on how to apply them to maintain or clean your furniture. Please read these instructions carefully before using the product. Prior to the application of any maintenance or cleaning product to your furniture, it is important that you test the product in a discreet area of your furniture to ensure that it does not have adverse affects.
Is there any fabric that the care products should not be used on?
The Care Cover fabric care products can be used on an array of fabrics, to include Velvet, Cotton, Hemp, Poly blend, Corduroy, Viscose, Rayon and Linen. They are not recommended to be used on Silks. Prior to the application of any maintenance or cleaning product to your furniture, it is important that you test the product in a discreet area of your furniture to ensure that it does not result in adverse results.
What is the best way to look after fabric to extend its lifetime?
Great question! We recommend application of the Care Cover Fabric Protection Shield immediately after purchase and subsequently (as needed) to assist in repelling stains, giving you time to remove marks and soiling of foreign substances before they penetrate the fabrics of your fabric. In addition, vacuuming your fabric furniture every 2 weeks can help to prevent dirt and grime build up. Use of the Care Cover Fabric Spot Cleaner and Odour Eliminator will also assist in maintaining the look and condition of your fabric furniture.
Where can I read the Safety Data Sheets for Care Cover products?
Safety Data Sheets for all Care Cover products are available here.
Can I buy a Protection Plan on fabric furniture that isn’t new?
For furniture this is not brand new and covered via a Protection Plan when it leaves the retailer, Care Cover offer Accident Protection Coverge. This covers your household fabric furniture against accidental damage and/or stains via a simple monthly payment. Along with the subscription, you will be sent a Fabric Care Kit to help maintain and upkeep your fabric furniture. To take out Accident Protection on your fabric furniture, click here.
Can I buy a Care Cover Protection Plan to cover my fabric car seats?
Yes, you can. Care Cover offer Accident Protection Subscriptions via a monthly payment, which covers fabric seats in your car. Along with the subscription, you will be sent a Fabric Care Kit to help maintain and upkeep your fabric car seats. To take out an Accident Protection Subscription on your fabric car seats, click here.
How do I use my Care Cover leather care products?
All Care Cover products come with detailed instructions on how to apply it to maintain or clean your furniture. Please read these instructions carefully before using the product. Prior to the application of any maintenance or cleaning product to your furniture, it is important that you test the product in a discreet area of your furniture to ensure that it does not have adverse affects.
What types of leather can the Care Cover leather cleaning and maintenance products be used on?
The Leather Care Kit products can be used on all leather types, with the exception of suede, unfinished leather and bonded leather. The Aniline Care Kit/products can be used on full/pure aniline, semi aniline and lustrell finishes.
What is the best way to look after leather to extend its lifetime?
We recommend you maintain your leather every two to three months with the Care Cover Leather Cleaner and Protection Gel. We recommend usage is increased to once every six weeks during summer months in order to keep dirt, grime and body perspirations form damaging the leather.
Where can I read the Safety Data Sheets for Care Cover products?
Safety Data Sheets for all Care Cover products are available here.
Can I buy a Protection Plan on leather furniture that isn’t new?
For furniture this is not brand new and covered via a Protection Plan when it leaves the retailer, Care Cover offer Accident Protection Coverage. These cover your household leather furniture against accidental damage and stains via a simple monthly payment. Along with the subscription, you will be sent a Leather or Aniline Care Kit to help maintain and upkeep your leather furniture. To take out Accident Protection on your leather furniture, click here.
Can I buy a Care Cover Protection Plan for the leather in my car?
Yes, you can. Care Cover offer Accident Protection Subscriptions via a monthly payment, which covers leather seats in your car. Along with the subscription, you will be sent a Leather or Aniline Care Kit to help maintain and upkeep your leather car seats. To take out an Accident Protection Subscription on your leather car seats, click here.
How do I use my Care Cover timber care products?
All Care Cover products come with detailed instructions on how to apply them to maintain or clean your furniture. Please read these instructions carefully before using the product. Prior to the application of any maintenance or cleaning product to your furniture, it is important that you test the product in a discreet area of your furniture to ensure that it does not have adverse affects.
What sort of timber can I use my care kit on?
The Care Cover timber products have been trialled and tested on a variety of timbers including Hardwoods, Pines and even MDF. Care Cover products are pH neutral and solvent and chemical free so won’t effect the varnishes, waxes or finishes used on timber furniture or finishes.
What is the best way to look after timber to extend its lifetime?
In order to extend the life of your timber furniture, Care Cover advises against using solvent based cleaners, as they dry out the nutrients in timbers.
Do you have a product that will help to prevent my indoor timber furniture from staining?
Yes, we do. The Care Cover Indoor Timber Kit contains a Protective Cream that aids in repelling stains from your indoor timber furniture. It can be purchased here.
Where can I read the Safety Data Sheets for Care Cover products?
Safety Data Sheets for all Care Cover products are available here.
What sort of Specialty Care products does Care Cover produce?
Care Cover ranges 5 exclusively formulated specialty care products, that are easy and safe to use:
– Concrete, Marble, Granite Protection Shield
– Odour Eliminator, and
How do I use my Care Cover Specialty Care products?
All Care Cover products come with detailed instructions on how to apply them to maintain or clean your furniture. Please read these instructions carefully before using the product. Prior to the application of any maintenance or cleaning product to your furniture, it is important that you test the product in a discreet area of your furniture to ensure that it does not result in adverse results.
Where can I read the Safety Data Sheets for Care Cover products?
Safety Data Sheets for all Care Cover products are available here.
Where can I purchase Care Cover Specialty Care products?
Care Cover Specialty Products are available for purchase here.