Free shipping, including tracking, for orders within Australia.
If the product/s you have purchased are in stock, and the order is recieved before 1pm, we will ship the order on the same day. If the order is recieved after 1pm, it will be send the following morning via an appropriate transport company, to your designated address.
If your item/s are not in stock, the item/s will be marked as such on the website or an email will be sent after purchase as to an expected shipping date.
The following guidelines outline Care Cover’s commitment to refunds and exchanges.
FAULTY OR INCORRECT PRODUCT
If the product you have ordered from www.carecoverproducts.com.au is delivered damaged or is not the product you ordered, please notify us within 3 days of the product arriving and request either a refund or an exchange.
If you are returning your Care Cover products due to them being damaged or because you received a product different to what you ordered, we will organise for a pre-paid satchel to be sent to you in order to return the product to us.
The product must be returned within 5 calendar days of you receiving the pre-paid return satchel. Please include the purchase receipt to demonstrate proof of purchase. Once we receive your item, we will inspect it and notify you on the status of your chosen course of action – being either refund or exchange.
If you have chosen to receive a refund, you will receive the credit within 7 business days, depending on your card issuer’s policies. If you have chosen to receive an exchange, the correct product will be sent to you on the next business day following your exchange being approved. If you have any questions regarding this policy, please contact the Care Cover Warehouse Team on 1300 453 284 or via the website www.carecoverproducts.com.au
30 DAY GUARANTEE
Care Cover stand behind the quality of it’s products. With years of research and local formulation behind each and every product we release, we’re confident that they will perform in line with your expectations.
If however, the product does not perform in the way you expect, please contact us within 30 days of receiving the product, and we will provide details on where to return the product to us, along with arranging for a credit or refund to be issued.